As we continue to monitor the evolving COVID-19 situation, SouthWest Bank is taking precautionary steps to help protect you, our communities and our team members.

Scientific evidence shows that the impact of a pandemic can be greatly reduced by early interventions before the spread of the virus overwhelms local medical providers and facilities. 

With that in mind, and in accordance with recommendations from the CDC and government officials, starting tomorrow, March 19, our branch lobby operations will be reduced to essential bank transactions by appointment only until further notice. Drive-thru banking and/or night depository services will continue to be open. Please call your loan officer directly, or contact our Customer Resource Center at (432) 552-5000 or crc@southwbank.comif you need to schedule an appointment. You can also contact (432) 552-5000 and asked to be transferred to a specific branch if you need to open an account or conduct other business.

Details on each of our locations are below:

Odessa

4800 E. 42nd Street, Odessa, Texas 79762
*Drive-thru banking is not available at this location.

 

5201 John Ben Shepperd Parkway, Odessa, Texas 79762

Drive-thru hours:

Monday – Friday 8:00 am to 6:00 pm 
Saturday 9:00am to 12:00pm 

 

ATM Onsite

600 West 8th Street, Odessa, Texas 79761

Drive-thru hours:

Monday – Friday 8:00 am to 5:00 pm
ATM Onsite

 

Lubbock

10115 Quaker Avenue, Lubbock, Texas 79424

Drive-thru hours:

Monday – Friday 8:00 am to 6:00 pm
ATM Onsite

1901 West Loop 289 #4, Lubbock, Texas, 79407

Drive-thru hours:
Monday – Friday 8:00 am to 5:00 pm
ATM Onsite

Midland

1301 W Wall St, Midland, Texas 79701

Drive-thru hours:
Monday – Friday 8:00 am to 5:00 pm 

If you plan to visit a branch on an appointment basis, our team is taking extra precautions to frequently sanitize our facilities based on recommendations provided by the Centers for Disease Control and other health professionals.

We would like to remind you that ATMs are always available, and we strongly recommend you use our digital tools and other resources for 24/7 account access. We encourage you to consider electronic transactions whenever possible to reduce or eliminate the handling of money and paper checks that could possibly carry the virus.

Account Access
SouthWest Bank’s digital tools and other resources allow you to bank anytime, anywhere with 24/7 account access:

You can access your account(s) to make payments, view transactions, check balances and more. It’s easier and faster to manage your account digitally. If you haven’t enrolled in online banking, it only takes a few minutes. Enroll in Online Banking.

Telephone Banking

With our telephone banking system, you can access your account from any phone, at any time. 

Phone Banking Service Number: (844) 202-5331 (Toll-Free)

Spam
It’s possible that you may receive “phishing attempts” via email to access your accounts.

Please be aware that SouthWest Bank will never request your username, password or other electronic banking credentials by phone, through email or send in an email to update information. If you receive a suspicious call, text or email please email crc@southwbank.com or call (432) 552-5000 to report the incident. 

Again, we anticipate no interruption in our services, and we will continue to communicate any developments via our website, email and on Facebook. 

Our high level of customer service remains a top priority as we work through these unprecedented challenges together.

Sincerely,

Dewey Bryant, CEO

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.